Biztec Solutions
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About Biztec Solutions Frequently Asked Questions

General

Inbuilt Security System

 

Multi Company handling

Multi Lingual such as English and Arabic

 

Multi currency

Multi level Approvals

 

Tools

Report

 

 

Data transfer (synchronization)

Hardware Interface

 

 

Communicator

 
 
 

General

1. What are the products or domains you are dealing with?

2. Where can I find presentation of your software’s?

3. Where can I find your product Brochure?

4. What are the salient features of your package?


Click here
for detailed products spectrum.

5. How difficult is it to upgrade your software?

Our software's are developed using the latest state-of-the-art technologies, which caters to provide upgradations of customer requirements or further versions through easy installable patches.

6. How does your software fit with e-commerce?

Our windows based packages provide all MIS reports in web environment thereby paving a way to upgrade windows package into a web based e-commerce application.

7. What about your Implementation Strategy?

We offer all our products in the following three series, namely "Biztec Standard Series" , "Biztec Professional Series" and "Biztec Advanced Series"

Biztec Standard Series comes as a predestined product without customization.

Biztec Professional Series comes as a predestined product without customization but we are providing extensive training to the users.

In Biztec Advanced series, there are possibilities to customize according to the customer's need. We are giving extensive training to the users after implementation. Our implementation strategy is as follows,

  • Study - Gathering System Information
  • Develop - Develop or Customize the Application
  • Implement - Deploy the Application
  • Support - Training & Support

8. What is the Server Configuration Required?

Our minimum recommended server configuration is as follows,

  • Intel Xeon 3.0 GHz processor (dual processor capability) include support for Hyper-Threading, 2MB L2 Cache
  • 3 x 80GB, 10000 RPM Ultra320 Universal Hard Disk Drive
  • Memory 1 GB RAM
  • Operating System - Windows Server 2000 or 2003
  • Database - Oracle 10g or Microsoft SQL Server 2005

9. What is the Client Configuration Required?

Our minimum recommended client configuration is as follows,

  • Intel Pentium 4 @ 2.66 GHz Processor
  • 512 MB DDR RAM
  • 1GB Hard Disk Free Space
  • Operating System - Windows Vista/XP/2000

10. I am interested to distribute your products. What are the Procedures?

We welcome you to join our elite team of resellers. Biztec's reseller program enables companies to capitalize on the growing demand for enterprise management products and services. For more details click here.

11. How can I contact you?

Click here to view Contact Us details.

 

Inbuilt Security System

1. Can you brief me about your security policy settings? Is it user friendly?

We have a highly user defined security policy settings same as Windows Security policy type. It's summarized as follows

  • Built-in security policy that is flexible, easy-to-use, and designed to make routine changes more efficient.
  • Multiple security policy creations based on different levels.
  • Encryption of data there by protecting the system from foreign attacks.
  • Role access can be defined by modules, screens, year and company wise.
  • Security policies can be overwritten screen wise and year wise.

2. I want to restrict certain users to deny edit and delete the last year data. How can I do it?

Yes, you can. Security Policy or User Profile screen permissions such as View, Add, List, Delete, Edit, Cancellation and Approval are used to specify the modules and screens particular groups have access to. Using these options you can control it year, company, screen wise.

3. I want to put a restriction for export data via the report? Will it be possible?

Yes. You can restrict the export options for specific reports for specific users using security policy.

4. How can I see the audit log for particular Transaction?

You can see the audit log using transaction log details. Transaction Log Details screen displays the details of modified information regarding users who log into the application, the module or screen which they currently work, the action being performed such as Insert, Edit, Delete, Update and the transaction details pertaining to that action.

5. Can i view user's activities?

Yes. Login history screen keeps track of all the users who have/had logged in and out of the application. It normally gives information regarding the location, company name, user name and the IP address of the machine through which the user has logged in. Logout time will be blank when the user is currently logged in.

6. I am using "Remember login" in login screen. Is there any way to find my password?

No, you can't. As we are using the latest 64 bit encrypted algorithms, those settings are not visible to users even to System administrators who have direct access to database.

7. Whether there is any schedule Option for backup?

Yes, you can make your own schedule. You can set backup on a Daily/Monthly/Weekly basis. You can associate backup activity at the start and close of the application also.

 

Multi Company handling

1. Does your package support multi-company?

Yes. Biztec products have been designed for easy facilitation of multiple companies within one program. This means that you can easily switch from one company to another in just a few keystrokes -- each containing their own set of customers, inventory, documents, locations, etc.

  • Supports any no of unique companies or outlets.
  • Ideal for franchises and other organizations who want to centralize their IT department by administering their main server from one location.
  • You can take reports for individual and multiple companies in a single or merged format.

2. Can I create my own company/Outlet/Corporate Information?

Yes, you can. Company Profile screen is used for creating comprehensive details about the company. The creation of a company consists of a hierarchical structure. The Company Logo and the information regarding the contact details in primary and alternate languages have to be mentioned during creation time.

3. Can I take the merged reports of selective companies?

Yes, you can. You can achieve it by selecting the appropriate companies in the report criteria window and view the merged and comparison reports.

4. How can I view the last year data whenever I am logged in the current company/year?

There is an option set to load current company/year or all company/year's transaction data. Depending on the settings, the user can view the data.

5. Is it possible to change the Date format to mm/dd/yyyy?

Yes, you can. The Configuration screen allows you to select predefined date and time formats.

 

Multi Lingual such as English and Arabic

1. How can I use my native language for data inputs?

In the global economy, increasing numbers of workers must have computing systems that support multiple languages. Biztec Product eases the complexity of computing in a multilingual environment by providing different versions and options designed to make it easier and less costly to get work done-regardless of your location or the language you are using.

Biztec Product will be available in localized versions in addition to English. In any version of our Biztec product, you can display, input, edit, and print documents in any language. You or an IT administrator can set regional preferences, keyboard layouts, date & time formats, and so on.

2. Whether your package supports Right to Left Localization?

Yes our package supports both left to right and Right to left screen layouts.

3. Can I switch into different data language in the middle?

Yes, you can. But it's not advisable to switch in the middle because it results in mixed language data.

 

Multi currency

1. I am taking merged reports of two companies having different currency? In which currency the report should be?

All our Biztec products are multicurrency based systems. This facilitates buying and selling internationally. It allows you to trade in multiple currencies while your books and reports remain in the currently logged in companies domestic currency.

2. Whether we are able to change the currency subunit into 3 decimal digits?

Yes, you can. According to the Currency decimal settings, all the transaction screens show 2 or 3 decimal digits.

 

Multi level Approvals

1. Can I specify company wise multiple approvals for each transaction?

Yes, it's one of the salient features of our package. Approval Definition is meant to configure the documents that undergo approval cycle. After knowing the levels of approval, user has to specify Approval Level, Authorized User(s) and Message recipients etc.

2. Whether there is any way to remind me about my pending approvals?

Yes, you can. You can use our auto reminders for that purpose. Reminders are spread across the whole application in various contexts. Users could configure it according to snooze time. These reminders can be set on/off at user's discretion. They could be used for user defined tasks, incoming messages, pending approvals and document expiries. But be sure, to turn that option in user level settings.

3. How can I restrict Approval History to unauthorized viewer?

By using Security Policy or User profile you can disable Approval history view from unauthorized users.

 

Tools

1. Is it necessary to purchase Microsoft Outlook to use tasks or internal mails?

No Need. To reduce the learning curve of the user, we followed the widely accepted Microsoft Outlook user interface which is more popular in PCs and PDA's. You can define your task schedule, with due date and time, select the task category and set the priority such as High, Low and Medium. Messaging is meant for communication between the users within the application.

2. Is there any way to remind me about my schedules like Microsoft Outlook?

Reminders are spread across the whole application in various contexts. Users could configure it according to snooze time. These reminders can be set on/off at user's discretion. They could be used for user defined tasks, incoming messages, pending approvals and document expiries.

 

Report

1. How can I customize my report Layout?

  • There are provisions to change Right to Left or Left to Right and Page setup can be selected as Portrait/Landscape.
  • Provisions to change Company Logo, Name, Address, Report Heading, Date, Page No and User Name.
  • You can set the properties of report columns for Visible, Moveable, Resizable and Same Position status.
  • You can set the font for the reports.
  • You can restore to default report settings within a single click.
  • You can customize your reports company wise.

2. How can I filter the data in reports?

All our reports have a wide variety of report criteria choices you are choosing from. There is a provision to filter all the report data based on Dates, Serial no etc. Thus you are limiting the data retrieval before they are fetched from the server. After the report gets displayed, there are provisions to sort and filter the displayed data along with a provision to print only the selected pages.

3. How can I save my report settings?

You can customize the existing reports by selecting the required columns, changing the fonts and color settings. You can select your own sorting, and enable your own Filter criteria’s. Provision to save the report criteria’s can also be selected. It greatly minimizes the time for you by simply loading your settings.

 

Data transfer (synchronization)

1. How can I synchronize my data between remote outlets?

We are using database's inbuilt replication concept to synchronize your data between outlets or company. Data replication refers to a data storage and backup strategy that copies data from a host computer to another computer, which may or may not be at a remote location.

You can choose any one of the following for your data replication,

Online data replication - In data replication over a network such as the internet, the data backup is made on a real time basis wherein the data from the host server is copied onto the remote location as soon as the data is changed

Offline data replication
- In offline data replication, a backup of the data file is taken on a remote location on an offline basis, such as once in a day. Offline data replication is preferred in environments where the number of transactions is very low or independent of other data

2. How can I speed up my synchronization?

Your synchronization completely depends upon the mode & medium of communication you are choosing from. You can choose from the wide range of communication medium like Dial up, ISDN, ADSL, Internet and direct copper wire transmission. It completely depends on your budget and need.

 

Hardware Interface

1. Is it possible to use our existing swipe card machine?

Yes, you can. We provide you with the hardware interface programs if you are able to provide the detailed Hardware information, Drivers, technical details of interfacing. We have lot of experience in developing those types of interfaces.

 

Communicator

1. Whether your software works with GPRS?

The software has been designed to support and work with GPRS with minor modifications.

  • Supports any no of unique companies or outlets
  • Ideal for franchises and other organizations who want to centralize their IT department by administering their main server from one location.
  • You can take reports for individual and multiple companies in a single or merged format.

2. In what ways we can use our PDAs?

  • You can view our MIS Reports via the Browser of your PDA.
  • You can process Approvals via PDA.

3. Is it possible to communicate via Mobile?

You can receive reminders via SMS.

4. Can I limit the SMS/PDA communication?

Yes, you can. There is an option to control the notification methods.

5. What are the technologies in which the PDA based products are built?

PDA accessibility is possible using state-of-the-art ASP.NET based technology and C# language.

6. What are the Mobile OS on which the PDA based products may be deployed?

As it uses web service based industry standard application server technology, it runs on any os like Windows CE, PalmOS, BlackBerry and Symbion OS.

7. What security features are built in, for the purpose of handling transactions over the PDAs and mobile phone?

Security being a major concern, we have built a number of features at several levels to protect transactions over the PDA.

Application Level:

  • Unique ID and password
  • Session level control
  • Automatic time-out
  • Maximum retry lock

Data Encryption:

  • 128-bit encryption SSL and digital certificates (optional)
  • WTLS (Wireless Transport Layer Security) 56-bit encryption

 

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